Coaching / Training Services Terms

Mark Iron Pty Ltd — Coaching / Training Services Terms

Last updated: 23rd, March, 2026

These Coaching / Training Services Terms apply to all coaching, consulting, advisory, mentoring, education, and training services supplied by Mark Iron Pty Ltd (“Provider”, “we”, “us”, or “our”) to the client named on the invoice, checkout, proposal, or onboarding documentation (“Client”).

By paying an invoice, accepting a proposal, completing checkout, booking a service, or otherwise engaging our services, the Client agrees to these Terms.

1. Services

We agree to provide the coaching, consulting, advisory, education, or training services described in the applicable sales page, proposal, invoice, checkout page, email confirmation, or onboarding materials.

The services are limited to the scope expressly described in those materials. Anything not expressly included is excluded.

Unless otherwise agreed in writing, our services are educational and advisory only and do not constitute medical, psychological, physiotherapy, dietetic, or other regulated healthcare services.

2. Client and Participant

Where services are purchased by a business entity, that entity is the Client.

If the services are intended for a specific employee, contractor, director, or participant, the Client is responsible for ensuring that person complies with these Terms.

We may refuse substitution of participants unless agreed in writing.

3. Nature of Relationship

The Client acknowledges that:

  • we are engaged as an independent contractor;
  • we do not guarantee any specific result;
  • the Client remains responsible for all decisions, implementation, and outcomes arising from the use of our services.

4. Fees, Currency, and Payment

All fees are payable in the currency stated on the invoice or checkout page, which may be USD unless otherwise specified.

Payment is due in full before commencement unless a payment plan or alternative arrangement has been agreed in writing.

If a payment plan applies:

  • each instalment must be paid on time;
  • the Client remains liable for the full contract value;
  • late payment may result in immediate suspension of services or access;
  • we may recover overdue amounts using reasonable collection action.

All fees are non-refundable once paid except where required by law or expressly stated otherwise in writing.

5. Scheduling, Rescheduling, and Session Validity

If the services include calls, sessions, meetings, or training appointments:

  • the Client or participant must attend on time;
  • one reschedule may be permitted where at least 72 hours’ notice is given;
  • late cancellations with less than 72 hours’ notice may be forfeited;
  • no-shows are forfeited;
  • a session may be deemed delivered where the participant fails to attend, is materially late, or prevents effective delivery.

Any session package, coaching container, or access period must be used within the stated timeframe unless we agree otherwise in writing.

6. Scope Boundaries

Unless expressly included in writing, the services do not include:

  • unlimited messaging support;
  • emergency response or crisis support;
  • medical diagnosis, interpretation, or treatment;
  • legal, financial, or tax advice;
  • custom documents, reports, meal plans, lab reviews, or protocols beyond the agreed scope;
  • access for additional participants;
  • commercial rights to use our materials.

7. Health and Safety

The Client and any participant acknowledge that nutrition, training, and lifestyle-related services may involve inherent risk.

The Client must ensure that any participant discloses any relevant medical condition, injury, medication use, physical limitation, or contraindication before participation.

We may refuse, pause, modify, or terminate services where we reasonably consider participation unsafe, inappropriate, or outside scope.

The Client and participant remain responsible for obtaining independent medical advice where appropriate.

8. No Guarantee of Results

We do not warrant or guarantee any specific health, physique, performance, business, or financial outcome.

Any example, testimonial, case study, or prior client outcome is illustrative only and does not create any promise of similar results.

9. Client Responsibilities

The Client agrees to:

  • provide accurate and complete information;
  • ensure the participant attends and engages appropriately;
  • follow reasonable administrative and scheduling requirements;
  • use the services lawfully and respectfully;
  • refrain from recording, sharing, copying, or repurposing our materials or sessions without written permission.

10. Intellectual Property

All intellectual property rights in our systems, methods, frameworks, materials, presentations, documents, graphics, recordings, videos, writing, brand assets, and service content remain our exclusive property.

The Client receives a limited, non-exclusive, non-transferable, revocable licence to use the materials only for its own internal purposes and only to the extent required for the purchased service.

The Client must not, without our prior written consent:

  • copy, reproduce, distribute, publish, upload, repurpose, or commercialise our materials;
  • record sessions or training;
  • provide our materials to third parties;
  • use our materials to develop competing offerings;
  • train third parties using our content.

11. Confidentiality

Each party agrees to keep confidential any non-public business, commercial, strategic, or personal information received from the other party in connection with the services.

This obligation does not apply to information that:

  • is already public other than through breach;
  • was already lawfully known;
  • is lawfully received from a third party; or
  • must be disclosed by law.

12. Right to Refuse, Suspend, or Terminate

We may refuse, suspend, or terminate services immediately if:

  • payment is overdue;
  • the Client or participant is abusive, threatening, disruptive, or repeatedly boundary-pushing;
  • the Client or participant misuses our IP or materials;
  • the engagement is no longer safe, workable, or within scope;
  • the Client materially breaches these Terms.

If services are suspended or terminated due to the Client’s breach or conduct, fees already paid remain non-refundable to the extent permitted by law, and unpaid committed fees remain payable.

13. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss, including loss of profit, revenue, opportunity, business, data, goodwill, or reputation.

We are not liable for loss or damage arising from:

  • inaccurate, incomplete, or late information provided by the Client or participant;
  • the Client’s implementation decisions;
  • failure to obtain medical or professional advice;
  • non-compliance with recommendations or instructions;
  • use of the services outside intended scope.

Where liability cannot be excluded but can be limited, our liability is limited, at our option, to resupplying the services or paying the cost of having the services supplied again.

To the maximum extent permitted by law, our aggregate liability in connection with the services is limited to the total fees actually paid by the Client for the relevant services giving rise to the claim.

14. Indemnity

The Client indemnifies us against claims, losses, liabilities, damages, costs, and expenses arising from:

  • the Client’s breach of these Terms;
  • the participant’s conduct;
  • misuse of the services or materials;
  • unlawful conduct, negligence, or wilful misconduct by the Client or participant,

to the extent permitted by law.

15. Force Majeure

We are not liable for delay or failure to perform due to events beyond our reasonable control, including illness, accident, internet outages, platform failures, labour disruptions, natural disasters, government restrictions, war, epidemic, civil unrest, or other force majeure events.

Where reasonably possible, we may reschedule the services or provide an alternative delivery method.

16. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

The parties submit to the exclusive jurisdiction of the courts of New South Wales, unless applicable law requires otherwise.

17. Entire Agreement

These Terms, together with the relevant invoice, proposal, checkout page, onboarding materials, and any written inclusions, form the entire agreement between the parties in relation to the services.

18. Acceptance

The Client accepts these Terms by any of the following:

  • paying an invoice;
  • accepting a proposal;
  • completing checkout;
  • booking a service;
  • continuing with the engagement after receiving these Terms.