Mark Iron Pty Ltd — Website Terms and Conditions

Last updated: [23rd, March, 2026]

These Terms and Conditions govern your access to our website, your purchase of any program, service, consultation, coaching, membership, digital product, physical product, training, course, or other offering supplied by Mark Iron Pty Ltd (“Mark Iron”, “we”, “us”, or “our”), and your use of any associated content, materials, platforms, or communications.

By accessing our website, purchasing from us, booking with us, or using our services, you agree to be bound by these Terms.

If you do not agree, do not use our website or purchase our services.

1. Who We Are

This website and the services offered through it are operated by Mark Iron Pty Ltd, an Australian company.

For enquiries, contact us via the contact details published on our website.

2. Eligibility

You must be at least 18 years old to purchase or use our services.

By purchasing from us, you confirm that:

you are at least 18 years old;
you have capacity to enter a binding agreement; and
any information you provide to us is accurate and complete.

3. Nature of Our Services

We provide educational, advisory, coaching, mentoring, consulting, and training services in areas including health education, performance, nutrition, lifestyle, training, and related topics.

Unless expressly stated otherwise in writing:

our services are educational and informational only;
our services are not medical, dietetic, psychological, physiotherapy, or other regulated healthcare services;
we do not diagnose, treat, cure, or prevent disease;
we do not guarantee any specific health, body composition, performance, financial, or business outcome.

You remain solely responsible for how you interpret and apply any information, recommendation, framework, or strategy we provide.

4. Medical and Health Disclaimer

You acknowledge and agree that:

participation in nutrition, training, lifestyle, and performance-related services involves inherent risk;
you should seek independent medical advice before acting on our content or participating in any exercise, nutrition, fasting, supplementation, or lifestyle protocol;
you are responsible for disclosing any relevant medical conditions, injuries, medications, contraindications, or limitations before participating in any service;
we may refuse, pause, modify, or terminate services where we reasonably consider participation unsafe, inappropriate, or outside scope.

Any physical training, dietary change, supplement use, lifestyle intervention, or similar action is undertaken at your own risk.

5. No Guarantee of Results

We do not promise or warrant any specific result.

Individual outcomes vary based on many factors including compliance, health status, training history, genetics, recovery, environment, stress, existing conditions, and accuracy of information provided by the client.

Any testimonials, examples, case studies, or success stories are illustrative only and do not guarantee that you will achieve the same or similar results.

6. Scope of Services

The scope of any service is limited to what is expressly stated on the relevant sales page, checkout page, invoice, proposal, onboarding materials, email confirmation, or written agreement.

Unless expressly included, the following are not included:

unlimited messaging access;
emergency support;
medical review or diagnosis;
coordination with third-party practitioners;
custom meal plans, reports, or written protocols beyond what is specified;
ongoing access beyond the stated program or membership term;
commercial rights to reuse our materials.

We may use third-party tools, software, payment processors, communication systems, and content-hosting platforms to deliver our services.

7. Bookings, Consultations, and Sessions

Where you book a consultation, coaching call, or training session:

you must attend on time;
sessions may be forfeited if you are materially late, absent, or unprepared;
a session is deemed delivered if you fail to attend without proper notice;
we may reasonably reschedule a session due to illness, emergency, force majeure, or operational necessity.

Any stated program length, access period, or session validity period is strict unless we agree otherwise in writing.

8. Pricing and Currency

Unless otherwise stated, our prices may be displayed and charged in USD.

For some clients or offers, prices may be displayed or charged in AUD or another currency where specified.

You are responsible for:

checking the currency displayed before purchase;
any bank, card, conversion, transfer, or international transaction fees charged by your provider;
any taxes, duties, or government charges that may apply to your purchase, unless expressly included.

9. Payment Terms

Payment must be made in full at the time of purchase unless we agree to a payment plan or other written arrangement.

If we offer a payment plan:

each instalment must be paid on time;
you remain liable for the full agreed price;
missed payments may result in suspension or termination of access;
we may use reasonable recovery steps to collect unpaid amounts.

Unless required by law, fees already paid are non-refundable except as expressly stated in these Terms or in writing for a specific offer.

You must not initiate a chargeback or payment dispute without first contacting us in good faith to attempt resolution.

10. Refunds, Rescheduling, and Cancellations

10.1 Digital products, programs, and memberships

Due to the immediate access to intellectual property, digital content, and program materials, purchases of digital products, courses, memberships, and downloadable content are generally final once access has been granted, unless otherwise required by law or expressly stated otherwise.

10.2 Consultations, coaching, and training services

Unless a different cancellation policy is stated on the offer page, invoice, or booking page:

more than 72 hours’ notice: one reschedule permitted;
less than 72 hours’ notice: session may be forfeited;
no-show: session forfeited;
once a package or program has commenced, fees already paid are generally non-refundable except where required by law.

10.3 Consumer law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under applicable law, including the Australian Consumer Law where it applies.

11. Client Responsibilities

You agree to:

provide accurate and complete information;
follow reasonable instructions relating to scheduling, onboarding, and participation;
use good judgment before acting on any information we provide;
obtain appropriate medical or professional clearance where needed;
behave respectfully in all communications, group settings, and coaching environments.

You acknowledge that poor outcomes may result from incomplete disclosure, non-compliance, lack of follow-through, or misuse of information.

12. Right to Refuse or Terminate Service

We may refuse, suspend, or terminate service immediately if:

you fail to pay;
you are abusive, threatening, disruptive, inappropriate, or repeatedly boundary-pushing;
you misuse our materials or intellectual property;
you seek services outside our scope;
we reasonably believe the engagement is no longer workable, safe, or commercially appropriate.

If we terminate due to your breach or conduct, any unpaid amounts for services already committed or delivered remain payable to the extent permitted by law.

13. Intellectual Property

All content, frameworks, systems, methods, concepts, program structures, training materials, documents, recordings, videos, graphics, templates, writing, branding, and website content supplied by us remain our exclusive intellectual property unless expressly stated otherwise in writing.

You receive a limited, revocable, non-exclusive, non-transferable licence to use the material for your own personal or internal business use only.

You must not, without our prior written consent:

copy, reproduce, republish, upload, post, transmit, distribute, or commercialise our materials;
modify, adapt, or create derivative works from our materials;
share login access or member-only content;
record calls, training sessions, or program content;
use our materials to train others, build competing content, or create your own commercial offering.

14. Testimonials, Submissions, and Feedback

If you send us testimonials, feedback, suggestions, ideas, comments, or other submissions, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish, and display them for marketing, educational, or business purposes, unless you expressly request otherwise in writing and we agree.

You confirm that anything you submit is lawful, accurate, and does not infringe any third-party rights.

15. Website Use

You may access and use our website for lawful purposes only.

You must not:

use our website in a way that breaches any law or regulation;
attempt to hack, scrape, mirror, disrupt, reverse engineer, or interfere with our systems;
use bots, data extraction tools, or similar technology without our written consent;
upload malicious code, spam, or harmful material.

We may restrict or terminate access to the website at any time.

16. Third-Party Platforms and Links

We may use or link to third-party platforms, tools, websites, communities, or processors, including payment platforms, calendar tools, communication software, membership systems, and video services.

We are not responsible for the availability, privacy, content, or performance of third-party services.

Your use of third-party services may be subject to their own terms.

17. Disclaimers

To the maximum extent permitted by law:

our website and services are provided on an “as is” and “as available” basis;
we do not warrant uninterrupted availability, error-free operation, or fitness for a particular purpose;
we do not warrant that our website, files, or systems will always be free from delay, interruption, virus, malware, or other harmful components.

Information we provide may become outdated, incomplete, or irrelevant over time depending on the context.

18. Limitation of Liability

To the maximum extent permitted by law:

we are not liable for any indirect, incidental, special, or consequential loss;
we are not liable for loss of revenue, profits, business, goodwill, opportunity, anticipated savings, or reputation;
we are not liable for injury, loss, or damage arising from your failure to obtain medical advice, disclose relevant information, or exercise reasonable care;
we are not liable for decisions you make based on educational content, coaching guidance, or recommendations.

Where liability cannot be excluded but can be limited, our liability is limited, at our option, to:

resupplying the services; or
paying the reasonable cost of having the services supplied again.

Nothing in these Terms excludes rights that cannot lawfully be excluded.

19. Indemnity

You agree to indemnify and hold us harmless against claims, losses, liabilities, damages, costs, and expenses arising out of:

your breach of these Terms;
your misuse of our services or materials;
your unlawful conduct;
your negligence or wilful misconduct.

This clause applies to the extent permitted by law.

20. Privacy

Your use of our website and services is also governed by our Privacy Policy.

While we take reasonable steps to protect information submitted to us, no transmission or storage method is completely secure, and we cannot guarantee absolute security.

21. Force Majeure

We are not liable for delay, interruption, suspension, or failure to perform caused by events beyond our reasonable control, including illness, natural disasters, internet outages, platform failures, labour disruptions, government action, epidemics, power failures, war, civil unrest, or other force majeure events.

Where reasonably possible, we may reschedule or provide an alternative delivery method.

22. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

You submit to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia in relation to any dispute arising out of or connected with these Terms, unless applicable law requires otherwise.

23. Changes to These Terms

We may update these Terms from time to time.

The version published on our website at the time of purchase or use will apply, unless otherwise stated.

Continued use of our website or services after an update constitutes acceptance of the revised Terms.

24. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision will be severed to the extent necessary, and the remaining provisions will continue in full force.

25. Entire Agreement

These Terms, together with any applicable offer page, checkout page, invoice, proposal, onboarding form, waiver, or written agreement, form the entire agreement between you and us in relation to the relevant purchase or service.